Saturday, June 13, 2015

CUCM Softkey Configuration


From CUCM System Guide 10.0(1), Chapter Cisco Unified IP Phones. (Ref: http://goo.gl/GhP14P)

Table 36-8 lists the call states.

Call State
Description
Connected
Displays when call is connected
Connected Conference
Consultation call for conference in connected call state
Connected Transfer
Consultation call for transfer in connected call state
Digits After First
Off-hook call state after user enters the first digit
Off Hook
Dial tone presented to phone
Off Hook With Feature
Off-hook call state for transfer or conference consultation call
On Hold
Call on hold
On Hook
No call exists for that phone.
Remote In Use
Another device that shares the same line uses call.
Ring In
Call received and ringing
Ring Out
Call initiated and the destination ringing

Table 8 Programmable Line Keys for Cisco Unified IP Phones

Feature
Phone Model 7971, 7970, 7961, 7941, 7914, 7915, 7916
Phone Model 7931 (SCCP only)
Redial
Yes
No, uses existing line button
Hold
Yes
No, uses existing line button
Transfer
Yes
No, uses existing line button
Privacy
Yes
Yes
Forward All
Yes
Yes
Meet Me
Yes
Yes
Conference
Yes
Yes
Park
Yes
Yes
Pickup
Yes
Yes
Group Call Pickup
Yes
Yes
Malicious Caller ID (MCID)
Yes
Yes
Conf List
Yes
Yes
Remove Last Participant
Yes
Yes
QRT
Yes
Yes
Call Back
Yes
Yes
Other Call Pickup
Yes
Yes
Video Mode
Yes
Yes
New Call
Yes
Yes
End Call
Yes
Yes
HLog (Hunt Group)
Yes
Yes
Mobility
Yes
Yes
Settings
No, uses existing button
Yes
Information
No, uses existing button
No
Services
No, uses existing button
Yes
Messages
No, uses existing button
Yes
Directories
No, uses existing button
Yes
AppMenu
No, uses existing button
Yes
Headset
No, uses existing button
Yes